How to See the Doctors
Download our appointments information leaflet here
Telephone: 01483 227060 for appointments and general enquiries
01483 764871 for Health Visitors
01483 764873 for District Nurses
Fax: 01483 751879
Via The Internet (Patient Access)
In order to book appointments online you must have previously obtained the necessary access codes. Please ask at reception for details.
For more information on appointment booking via Patient Access please read our guidance notes here.
We aim that you should see the Doctor of your choice, although this may not always be possible if the appointment you need is urgent.
For all ongoing illness, we hope that you will see the same Doctor throughout, as this allows us to follow your condition more closely - please inform the Receptionist of this when booking your appointment.
Routine Non-Urgent Appointments
These can be made up to four weeks ahead for the Doctor of your choice or on the day you wish to come. CLICK HERE to see when each of the GPs normally have their clinics.
These appointments are for genuine medical urgency and not for reasons of convenience. We ask you to respect this.
You may not be given the time or Doctor of your choice.
These are made available at special times either because they require extra time or the assistance of a midwife or nursing sister. These are for:
- Contraceptive advice
- Antenatal care - with our midwife
- Cervical smears
- Foreign travel immunisations and advice
- Baby immunisations
- Medical examination for insurance, fitness to drive and other activities
- Research or drug studies
Urgent Telephone Advice
If you wish to speak with the Duty Doctor via the telephone, please inform the receptionist, you will either be put through or your call will be returned as soon as reasonably possible.
Don’t forget you don’t always need an appointment with your GP for advice on coughs, colds and other minor health problems – you can see the practice nurse or local pharmacy instead.
Monday Appointments System
At present we are dealing with a large number of requests for appointments during the week, and Monday is particularly busy despite having the largest capacity of any day in the week. According to feedback from patients and staff, patients who have not secured an appointment on a Monday will often have to ring again during the week. With the resources that we have, we have looked to other practices to see if there is another way to increase our ‘capacity’ for dealing with patient requests and we have agreed to implement a new system on a Monday to allow us to deal with more patients on the day. The rest of the week will be as before and you can book appointments online, by phone, and at reception.
How will booking on a Monday work?
Evidence from other practices suggests that a significant number of requests for face to face GP appointments can be dealt with over the phone. Therefore, patients requesting appointments on the day will firstly be triaged by the reception team. If at this stage it is felt that you need further help, a GP will contact you by telephone to discuss the situation further and if the GP feels they need to see you then they will offer you an appointment for that day.
Patients who call will be triaged by reception on the telephone. Patients who book online will be called back for triage by reception. Patients who book at the desk will be triaged by receptionists in a triage room to maintain confidentiality.
What are the benefits of the new system?
- Greater access to healthcare professionals on the day if needed.
- Less need to call on successive days for an appointment
- Free up more appointments for the rest of the week
- No need to ring at 8.30am
What are the downsides?
- There will be less book ahead appointments for a Monday
- It will take longer to book appointments at the front desk as receptionists will need to ask you more questions about your problem.